Term and condition

Rehoboth Safaris – Terms and Conditions

Welcome to Rehoboth Safaris. By booking a safari with us, you agree to the following terms and conditions. Please read carefully before confirming your reservation.


1. Our Services

All trips operated by Rehoboth Safaris include a detailed itinerary describing the destinations and activities. While we strive to follow the planned itinerary, circumstances such as road closures, weather, or safety considerations may require changes. In such cases, alternative arrangements will be made, and clients will be informed promptly. Rehoboth Safaris will make every reasonable effort to maintain the quality and character of the itinerary.

Clients acknowledge that conditions in Tanzania and other regions in Africa differ from developed countries. Sudden changes in government fees, park fees, or taxes may occur, and Rehoboth Safaris reserves the right to pass these costs on to clients.


2. Payment Terms

  • Upon booking, clients receive an invoice detailing the trip cost.

  • Deposit: 45% of the itinerary cost is required to confirm the booking. Airline tickets must be paid in full upfront.

  • Balance: The remaining balance is due 65 days before the trip start date.

  • Bookings made within 65 days of departure require full prepayment at the time of booking.

Methods of Payment: Bank wire/transfer only.


3. Cancellation Policy

Cancellation fees apply as follows:

Period before departureCancellation charge
65+ daysDeposit non-refundable
50–65 days50% of itinerary cost
0–50 days100% of itinerary cost

Amendments to confirmed bookings incur an additional fee of €150.


4. Pricing

  • All prices are per person, based on double occupancy unless stated otherwise.

  • Prices are quoted in US dollars (USD).

  • Costs for passports, visas, tips, insurance, personal expenses, or additional excursions are not included.

  • Website prices are indicative only; Rehoboth Safaris confirms exact costs in the invoice.

  • Quotations are valid for 2 weeks.


5. Travel Documents

Travel documents, including vouchers, e-tickets, and luggage labels, are provided two weeks before departure.


6. Insurance

Clients are responsible for ensuring they have comprehensive travel and medical insurance, including medical evacuation and repatriation. Optional insurance may cover cancellation, curtailment, personal belongings, or emergency services.


7. Passports and Visas

Clients must ensure that passports and visas are valid for all countries visited. Most nationalities may obtain a tourist visa on arrival in Tanzania ($50 per person, US citizens $100). Passports must have at least six months validity beyond the travel date. Rehoboth Safaris is not liable for visa issues or costs.


8. Booking and Contract

  • A binding contract arises when a deposit is received or full payment is made (for bookings within 12 weeks of departure).

  • The lead client is responsible for full payment and ensuring all party members are aware of these terms.

  • Delays in acceptance of a quote may result in price variations.


9. Medical Conditions and Disabilities

Clients must disclose any medical conditions or disabilities at the time of booking. Rehoboth Safaris may decline or cancel bookings if full details are not provided or if the safari is deemed unsuitable.


10. Changes by Clients

  • Amendments to the itinerary are subject to availability and may incur a $75 fee per person ($100 for US clients).

  • No alterations are allowed within 12 weeks of departure; requests are treated as cancellations.


11. Changes by Rehoboth Safaris

  • We reserve the right to cancel or alter holidays due to unforeseen circumstances.

  • Major changes (e.g., flights delayed by >12 hours or accommodation downgrade) allow clients to accept alternatives, take a different holiday, or cancel for a full refund.

  • Minor changes do not warrant compensation.


12. Force Majeure

Rehoboth Safaris is not liable for events outside our control, including natural disasters, war, civil unrest, strikes, epidemics, or transport issues. Refunds are provided only if recoverable from suppliers.


13. Our Responsibility

  • We ensure services are supplied as described and meet reasonable local standards.

  • Services not included in the contract are the responsibility of the supplier.

  • Liability for death or injury due to negligence is limited to 200% of the holiday price.

  • We cannot accept liability for business losses, loss of enjoyment, or external activity providers.


14. Carriers

  • Air and sea transport are subject to the carrier’s terms.

  • Rehoboth Safaris is not liable for cancellations, delays, or technical issues caused by carriers.


15. Law and Jurisdiction

  • These terms form the contract between the client and Rehoboth Safaris.

  • Governed by Tanzanian law, with disputes resolved in the courts of Dar es Salaam.


16. Referral Disclaimer

Clients referred by third parties (agents, friends, etc.) waive claims against the referrer; all claims must be addressed directly with Rehoboth Safaris.


17. Complaints

Problems during your holiday must be reported immediately to the relevant organizer (guide, hotel manager, or safari provider). Written complaints must be submitted within 28 days of return. Failure to follow this procedure may limit liability.


Acceptance

By making a booking with Rehoboth Safaris, clients accept these terms and conditions in full.